Shipping Policy
ORDER PROCESSING
Please allow 1-2 Business days to process your order. Expect an email within 1-2 Business days to let you know your order is on the way!
201 N Franklin Suite #102, Tampa, FL 33602
Orders can be picked up Monday thru Friday, from 8AM to 6PM. An email will be sent when your order is ready for pickup.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Orders are generally shipped within 1-2 business days using USPS, UPS, or FedEx. During checkout, enter your address and choose the ship option. When your order is ready to ship, you will receive an email with tracking information.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at retail@visittampabay.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at retail@visittampabay.com.